FAQ
Orders & Shipping
Q: What is the expected delivery time?
A: Generally, U.S. orders are delivered within 6–15 business days, depending on location and carrier conditions. Processing takes 1–3 business days prior to shipment.
Q: How long until my order ships?
A: Each order undergoes handling, packing, and verification before shipping. This typically requires 1–3 business days (Mon–Fri).
Q: Do you offer international shipping?
A: Currently, we do not; we exclusively ship within the United States.
Q: Can I track my order?
A: Yes. After your package is dispatched, you will receive an email or text containing your tracking details. Tracking may take 24–72 hours to update.
Payments & Billing
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, Amex, Discover, Debit/Credit Cards, Shop Pay, Apple Pay, Google Pay, and PayPal (if enabled).
Q: Will I be charged in USD?
A: Yes. All prices on our website are listed in USD ($).
Q: Why was my payment declined?
A: This can happen due to bank security blocks, mismatched billing information, or insufficient funds. Please try another card or contact your bank for assistance.
Returns, Exchanges & Refunds
Q: What is your return window?
A: Returns are accepted within 30 days of delivery for unused items in original condition. Please review our Refund & Return Policy for details.
Q: Do you offer exchanges?
A: Yes. Return requests must be submitted within 30 days of receiving your order. Items must be unused, in their original condition, and returned in the original packaging with all accessories, tags, and included materials.
Q: How do I start a return?
A: Contact us at Email: Support@Lulil.com with your order number and reason for return. Our team will guide you through the process.
Q: Do you charge a restocking fee?
A: No. Lulil does not charge a restocking fee on returned items.
Order Issues
Q: My package says delivered but I didn’t receive it. What should I do?
A: First, check around your property, mailbox, neighbors, or reception area. If still missing after 24–48 hours, contact the carrier. After that, email us so we can assist you further.
Q: My order is delayed. What now?
A: Carriers may experience high volume or weather related delays. Tracking will update as soon as new scans are made.
Q: I received the wrong item or something is missing.
A: Email us with photos and your order number and we will resolve the issue as quickly as possible.
Product Questions
Q: Are product colors accurate?
A: We aim to display items as closely as possible to their true color. However, slight variations may occur due to lighting or screen settings.
Q: My item looks slightly different than expected.
A: Variations in manufacturing batches or display brightness may cause minor differences. This is normal with many physical products.
Contact Us
Store Name: Lulil
Customer support: 9:00 am to 5:00 pm EST (Monday -Sunday)
Email: Support@Lulil.com
Phone: +1813773585
Address: 3710 Sharks Eye Lane, Zephyrhills, Florida
We will answer the phone, and reply to emails within 12 hours during working/ business days.